Terms of Service

About us

smallbizadmin.co.uk is operated by SmallBizAdmin, which provides outsourced office administration to small businesses throughout the UK. Contact: hello@smallbizadmin.co.uk.

[Required business details. Sole trader: your full name and a UK postal address where documents can be served. Limited company: registered company name, company number, place of registration and registered office address.] [VAT number, if VAT-registered.]

These terms cover your use of this website and set out the main terms of our services. When you become a client, we'll also agree a written service agreement confirming your package, tasks, hours and fees. If the service agreement and these terms ever conflict, the service agreement applies. In these terms, "we", "us" and "our" mean SmallBizAdmin, and "you" means the business using our website or services.

Using this website

The information on this website is for general guidance only and doesn't form a contractual offer. Your agreement with us begins once we've both confirmed a package in writing.

You must not misuse this website. This includes submitting false or spam enquiries or attempting to interfere with how it works.

Our services

We provide remote administrative support to businesses. Each package includes a set number of administration hours per month, along with agreed tasks and response windows, which we'll confirm before your support begins.

Customer emails and enquiries are monitored during normal weekday business hours, excluding UK bank holidays, in line with your package and agreed response times, including any scheduled inbox checks.

Administrative tasks, such as invoicing, spreadsheets, document preparation and general paperwork, are completed flexibly within agreed deadlines rather than at fixed hours. This may be during the day, in the evening or at other suitable times.

We don't provide unlimited support, continuous telephone cover, weekend cover, guaranteed immediate responses or 24/7 availability.

Our services are administrative. We don't provide accountancy, tax, legal, financial or other regulated professional advice, and you remain responsible for business decisions and for any submissions made to HMRC or other authorities.

Hours and additional work

Your included hours apply to each monthly billing period. Any unused hours expire at the end of that period and don't roll over.

Additional administration is available at £35 per hour, subject to availability. We'll always ask for your approval before working beyond your included hours, so there are no unexpected charges.

Your responsibilities

To help us do a good job, you agree to give us accurate information, clear instructions and the access we need to your email, files or systems in good time. You also agree to review and approve work where needed, such as quotes or invoices before we send them to your customers.

You're responsible for making sure you have the right to share any information you give us, and for keeping your own systems properly licensed and backed up.

Fees and payment

Monthly packages are invoiced in advance and paid by bank transfer. Your first payment is due before support begins, and later payments are due at the start of each monthly billing period.

We'll invoice any additional hours or separately agreed services as arranged. We don't take payments through this website.

If a payment is overdue, we may pause our services until it has been paid. We may also claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

[Confirm whether VAT is charged. If you're not VAT-registered: 'We are not VAT-registered, so no VAT is added to our prices.' If you are: 'Prices are shown excluding VAT, which will be added at the current rate.']

Term and cancellation

Our services run on a flexible, monthly rolling agreement with no minimum term.

Either of us may end the agreement by giving 30 days' written notice. Fees remain payable for the notice period. When the agreement ends, we'll return or delete your information as agreed and remove any access we've been given to your systems.

Either of us may end the agreement immediately if the other seriously breaches these terms and doesn't put it right within 14 days of being asked to.

Confidentiality and data protection

We'll keep your business information confidential and use it only to provide the agreed services. We'll only disclose it if you agree or if the law requires it. We can also sign an additional confidentiality agreement if you need one.

When we handle personal information on your behalf, such as your customers' details, we act as your data processor. We'll follow your instructions and UK data protection law, and our service agreement will set out these data processing terms.

Liability

We'll provide our services with reasonable care and skill. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that can't legally be limited.

Otherwise, we're not liable for any loss of profit, revenue, business or goodwill, or for any indirect or consequential loss. Our total liability to you in connection with our services is limited to the fees you've paid us in the 3 months before the claim arose.

We're not responsible for delays or failures caused by events outside our reasonable control, or by inaccurate information, missing approvals or unavailable access on your side.

Third-party names

Software names mentioned on this website are trademarks of their respective owners and are used only to describe our experience. No partnership, accreditation or endorsement is implied.

Changes to these terms

We may update these terms from time to time. If a change affects your existing services, we'll give you at least 30 days' notice before it takes effect.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

If you have any questions about these terms, email hello@smallbizadmin.co.uk.