Privacy Policy

Who we are

SmallBizAdmin provides outsourced office administration to small businesses throughout the UK. SmallBizAdmin is the data controller for personal information collected through smallbizadmin.co.uk. In this policy, "we", "us" and "our" mean SmallBizAdmin.

You can contact us about this policy or your personal information at hello@smallbizadmin.co.uk.

Information we collect

When you send an enquiry through our website, we collect your name, business name, email address, telephone number (if you choose to provide it), type of business, the package you're interested in and the details you give us about the help you need.

We also automatically record the date and time of your enquiry and your IP address. We use these to protect the form from spam and misuse.

If you become a client, we'll also hold the contact and billing details needed to provide our services and invoice you. We'll handle any information from your business systems, such as customer or supplier details, under the terms of our service agreement.

How we use your information

We use enquiry information to reply to you, arrange a consultation, discuss your requirements and prepare a proposal. If you become a client, we use your information to provide and manage our services, communicate with you, and send and record invoices.

When you submit an enquiry, we send you a single automatic email confirming we've received it. We don't send marketing emails and we never sell or rent your personal information.

Our lawful basis

We process enquiry information because we have a legitimate interest in responding to people who contact us, and because it's needed to take steps you've asked for before entering into a contract.

For clients, we process information to perform our contract with you and to meet our legal obligations, such as keeping accounting records.

Who we share it with

We use trusted service providers to run this website. Our hosting provider securely stores enquiry details in a database, and a transactional email service delivers enquiries to our inbox and sends your confirmation email. These providers process information only on our instructions.

Web fonts on this site are loaded from Google Fonts, which means your browser shares your IP address with Google when you visit.

Some of these providers may process information outside the UK. Where this happens, we rely on appropriate safeguards recognised under UK data protection law, such as adequacy regulations or the International Data Transfer Addendum.

We only share your information with anyone else when the law requires it.

How long we keep it

If you don't become a client, we keep enquiry details for 12 months after our last contact with you, then delete them.

If you become a client, we keep your records for as long as we provide our services. After that, we keep financial records for up to 6 years after the end of the financial year they relate to, to meet our tax and accounting obligations.

How we keep it secure

We use appropriate technical and organisational measures to protect your information. These include encrypted connections, restricted access and reputable service providers. However, no method of sending data over the internet is completely secure.

Your rights

Under UK data protection law, you have the right to access the personal information we hold about you, have it corrected or deleted, restrict or object to how we use it, and receive a copy in a portable format.

To make a request, email hello@smallbizadmin.co.uk. We'll respond within one month.

If you're unhappy with how we've handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies

SmallBizAdmin doesn't set advertising or analytics cookies on this website. If we add analytics or other non-essential cookies in future, we'll update this policy and ask for your consent where required.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.